Shipping policy

Last Updated: July 22, 2026

At Vellora, we are committed to providing a transparent, reliable, and smooth shopping experience. Please review our complete Shipping Policy below to understand our fulfillment procedures, processing windows, and delivery timelines.

1. Order Processing Time

  • Processing & Handling Window: All orders are verified, packed, and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays) following successful payment confirmation.

  • Order Cut-off Time: Orders placed before 2:00 PM (EST) will begin processing the same business day. Orders placed after 2:00 PM (EST) will begin processing on the following business day.

  • Confirmation Notifications: You will receive an immediate email confirmation upon placing your order, followed by an automated shipping confirmation email containing your tracking information once your order has been dispatched.

2. Shipping Rates & Destinations

  • Standard Shipping Fee: 100% Free Shipping on all orders across the United States (no minimum purchase threshold required).

  • Shipping Destinations: We currently ship directly to customers within the United States.

3. Estimated Delivery & Transit Times

We partner with established logistics networks, primarily utilizing YunExpress (YUN-Fast-EconoLink) for primary transit and handed off to local carriers (such as the United States Postal Service - USPS) for final door-to-door delivery.

  • Estimated Transit Time: 5 to 8 business days from the dispatch date.

  • Total Estimated Delivery Time: 6 to 11 business days (Processing Time + Transit Time).

4. Tracking Your Order

  • Tracking Link: Once your package is dispatched, a tracking number and direct tracking link will be emailed to you.

  • Tracking Updates: Please allow 24 to 48 hours after receiving your shipping confirmation email for initial tracking scans to populate on the carrier's system. You can track your shipment anytime via our website's Track Your Order page or directly on the carrier portal.

5. Address Changes & Order Modifications

Please review and confirm your shipping address prior to completing checkout.

  • If you discover an error in your shipping details, please contact us immediately at support@tryvellora.com with your order number and updated address.

  • We will make every reasonable effort to adjust your shipping information before your order enters fulfillment; however, once an order has been dispatched to the carrier, address modifications cannot be guaranteed.

6. Order Inquiries, Delays, & Lost Shipments

Your satisfaction and order security are our top priorities:

  • Delayed Packages: If your shipment exceeds 14 business days without an updated delivery status, please reach out to our support team so we can investigate the delay directly with the carrier.

  • Delivered But Missing Packages: If tracking indicates your package was delivered but you cannot locate it, please check surrounding delivery areas, mailbox locations, or consult household members or building management first. If it remains missing, contact us so we can assist you in filing an official investigation with the delivery service.

7. Business Contact Information

For any questions regarding your shipment status or policy details, please contact our dedicated support team:

  • Brand Name: Vellora

  • Support Email: support@tryvellora.com

  • Customer Service Phone: +30 693 453 7221

  • Business Address: Kourtidou 120, 111 43, Athina, Attiki, Greece

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EEST)