Privacy policy

Last Updated: July 22, 2026

Vellora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vellora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

 

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

     

  • Financial information: Including payment card details, transaction details, form of payment, payment confirmation, and related billing information.

     

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your transaction history.

  • Communications with us: Including information you include when reaching out to customer support.

  • Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Information regarding your interaction with and navigation across the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, make a purchase, or communicate with us.

  • Automatically through the Services: From your device when you visit our website, through cookies and similar tracking technologies.

  • From service providers: When we engage third parties (like payment processors and logisticians) to process information on our behalf.

  • From marketing partners: Or other third parties providing operational tools.

How We Use Your Personal Information

We use personal information for the following business purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill and ship orders, facilitate returns/exchanges, process account creation, and deliver a customized shopping experience.

  • Marketing and Advertising: To send promotional communications by email or text (where consented) and display online advertisements tailored to your interests.

  • Security and Fraud Prevention: To authenticate account details, secure payment processing, detect and prevent fraudulent or malicious activity, and protect our store infrastructure.

  • Communicating with You: To deliver customer support, answer inquiries, and maintain our customer relationship.

  • Legal Reasons: To comply with applicable legal obligations, court orders, or government requests, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate operational purposes, including:

  • Service Providers: Vendors performing services on our behalf (e.g., Shopify, payment processors, cloud storage, data analytics, fulfillment, and shipping carriers).

  • Business and Marketing Partners: To provide targeted marketing and promotional services.

  • With Your Consent: When you direct or request us to share information with third parties (e.g., shipping carriers or social media integrations).

  • Corporate Transactions & Legal Obligations: In connection with a merger, acquisition, legal process, enforcement of policies, or protection of user safety.

Relationship with Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform allowing us to sell our products to you. Information you submit to the Services will be transmitted to and processed by Shopify in accordance with the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of external sites. We encourage you to review the privacy policies of any third-party platform you visit.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention

We maintain administrative and technical safeguards designed to protect personal information. However, no security system is completely impenetrable. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you reside (e.g., European Economic Area / UK / US states), you may have certain legal rights regarding your personal information, including:

  • Right to Access / Know: Request details about the personal data we hold about you.

  • Right to Delete: Request erasure of your personal information.

  • Right to Correct: Request correction of inaccurate personal data.

  • Right to Opt-Out: Direct us not to sell, share, or use your data for targeted behavioral advertising.

  • Global Privacy Control (GPC): You can set browser-level GPC signals to automatically indicate your opt-out preferences.

To exercise any of these rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.

International Transfers

We may transfer, store, and process your personal information outside of your country of residence. For transfers out of the European Economic Area (EEA) or UK, we rely on standard contractual clauses or recognized adequacy decisions to protect your data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in operational, legal, or regulatory requirements. Revised policies will be published here with an updated "Last Updated" date.

Contact Us

If you have any questions, wish to exercise your rights, or have a privacy complaint, please contact us:

  • Brand Name: Vellora

  • Support Email: support@tryvellora.com

  • Phone: +30 693 453 7221

  • Address: Kourtidou 120, 111 43, Athina, Attiki, Greece