Refund policy

Refund & Return Policy

Last Updated: July 22, 2026

At Vellora, customer satisfaction is our top priority. We offer a simple, transparent 90-day return policy to ensure you feel completely confident purchasing with us.

1. 90-Day Satisfaction Guarantee

You have 90 days from the date your package is delivered to request a return or exchange for both defective and non-defective items.

To be eligible for a return:

  • The item must be in new, unused, and unworn condition.

  • The item must include original packaging and tags attached.

  • You must provide your order number or proof of purchase.

2. How to Initiate a Return

To start a return or exchange, please follow these simple steps:

  1. Contact Support: Email our support team at support@tryvellora.com with your order number and reason for the return.

  2. Receive Your Prepaid Return Label: Once your return request is submitted, our support team will email you a prepaid, printable return shipping label along with return instructions at zero cost to you.

  3. Ship the Package: Securely attach the return label to your package and drop it off at your nearest designated carrier facility.

Please note: Items returned without prior contact or approval from our support team will not be accepted.

3. Return Shipping Fees & Restocking

  • Return Shipping Cost: Free. We provide prepaid return labels for all approved returns.

  • Restocking Fees: $0 / No restocking fees. We do not charge handling or restocking fees on returned items.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the incorrect item, please contact us immediately at support@tryvellora.com. We will immediately send out a replacement or process a full refund at no extra cost.

5. European Union 14-Day Statutory Cooling-Off Period

In addition to our 90-day store guarantee, if merchandise is shipped into the European Union, customers retain the right to cancel or return their order within 14 days of receipt for any reason under applicable EU consumer laws, provided the item meets standard return criteria.

6. Refund Processing Timeline

  • Inspection & Approval: Once your returned item arrives at our facility, please allow 1 to 2 business days for quality inspection and return approval.

  • Issuing Refunds: Once approved, your refund will be processed back to your original payment method within 10 business days.

  • Financial Posting: Please allow additional time for your bank or financial institution to reflect the funds on your account balance. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tryvellora.com.

7. Customer Support Contact

For any questions regarding returns, exchanges, or refunds, please reach out to our dedicated support team:

  • Brand Name: Vellora

  • Support Email: support@tryvellora.com

  • Phone: +30 693 453 7221

  • Address: Kourtidou 120, 111 43, Athina, Attiki, Greece